Drag to rotate, or swipe horizontally on touchscreens. Use arrow keys to turn, Enter or Space to see the underside, and Escape or Home to restore the original view.
Product and price match the approved catalogue. Awaiting your team’s approval.
Scenario: product found
Customer service / Context to answers
Less searching. Better service.
Bring customer history, live order information and relevant policies into the support workflow. Resolve agreed routine requests or prepare an answer for your team.
Today
Search several systems for one answer.
With automation
A response grounded in the customer’s actual situation.
Measure the differenceHandling time · Resolution rate · Answer quality
Customer assistanceIllustrative example
↙
Customer request
“Has order #1048 shipped? I need it by Friday.”
Find context → Check → Draft
Reply draftReady for review
“Your order has shipped. The carrier currently estimates delivery on Friday. Your parcel reference is TRK-1048.”
Order #1048Carrier · TRK-1048
Both sources are available. Your team reviews the reply before sending.
Scenario: tracking available
Sales / Enquiries to next steps
Keep the opportunity. Lose the admin.
Turn inbound enquiries and meeting notes into structured CRM updates, assigned follow-ups and prepared replies. Keep commercial decisions with your sales team.
Today
Rebuild the conversation across notes, emails and CRM.
With automation
A clear opportunity record and an owned next step.
Measure the differenceResponse time · Record completeness · Follow-through
Enquiry follow-throughIllustrative example
↙
Inbound enquiry
“We’re reviewing suppliers. Could we discuss 60 licences?”
Understand → Match → Prepare
CRM updateReady for review
New opportunity60 licences
Source
Inbound enquiry
Owner
Account team
Next step
Prepare discovery call
Existing account matched. Review the update and reply; no price or commitment is sent.
Scenario: one account match
Internal knowledge / Questions to sources
Your knowledge. Within reach.
Help people find answers across approved company documents, with sources they can open. Respect existing access rights and flag gaps for the document owner.
Today
Search folders. Ask around. Check which version is current.
With automation
A sourced answer, or a clear handoff when evidence is missing.
Measure the differenceSearch time · Source coverage · Answer quality
Company knowledgeIllustrative example
↙
Employee question
“What do we need before onboarding a new supplier?”
Check access → Retrieve → Cite
Suggested answerSource found
“Collect the company details, a finance-approved payment record and a named internal owner. Submit the checklist to procurement.”
Supplier handbook · § 2.1 ↗
Fictional source · Sample data
Before onboarding a supplier, collect its company details, a payment record approved by Finance, and a named internal owner. Send the completed checklist to Procurement for review.
Approved source unavailable
Based on an approved document the employee can access. Source shown for verification.
Scenario: approved source found
Interactive illustrations with sample data. No AI or business systems are connected.
What makes it work
Capable AI. Well-engineered workflows.
AI understands the messy parts. The workflow makes the next step dependable.
01
Understand
Read documents, interpret requests and retrieve relevant context.
02
Validate
Check sources, required fields and your business rules.
03
Act
Update the right system, within agreed permissions and approvals.
04
Recover
Retry safely, flag exceptions and keep a trace of what happened.
Your people stay in control.
We agree what can run automatically, what needs approval, and when the workflow must stop.
Evidence from the field
Specific workflows. Documented progress.
Published examples from other teams. These are not Superstellar projects or forecasts.
Customer service · Tide / Faculty
10%
Less time handling tickets.
Faculty reports a reduction in total ticket handling time after integrating customer summaries into Tide’s agents’ workflow.
A benchmark of selected questions and responses. Individual answers will vary.
02 Improve
Your expertise.Clear. Useful. Verifiable.
A STRONGER SOURCE
Generative engine optimization
Make your expertise easier to find.
Improve the pages, evidence and business information behind your brand. We combine search fundamentals with clear, useful content, then measure what changes.
Ads are separate from answers. Eligibility, approval and delivery are controlled by OpenAI. Serge currently serves Swiss residents and businesses with a Swiss billing address.
Built on the same principle as our automation: useful work, with evidence you can examine.
Share of Voice and Serge are Superstellar products. We are independent of the AI platforms we work with.
How we work
One useful workflow. Built to become everyday work.
Start with a clear opportunity. Prove it in your environment. Expand from what works.
01
Find the value.
Map the work with the people doing it. Check volume, time, exceptions, data and running costs.
You getA workflow map, baseline and agreed success measures.
02
Build & connect.
Choose the right tools and connect your systems. Build a focused first version around real examples.
You getA connected pilot with explicit permissions and review points.
03
Test & roll out.
Check quality, edge cases and recovery with your team. Compare results against the starting point.
You getTest results, a rollout plan and practical staff training.
04
Operate & improve.
Agree who owns the workflow. Monitor quality, failures and cost. Refine it as your business changes.
You getDocumentation, monitoring and an agreed support arrangement.
AI rollout & employee training
The technology matters. So do the people.
Give your team more than access to a new tool. We help them use AI confidently in the work they already do.
Choose useful tasks with employees and practise on relevant examples.
↗
Make good judgment repeatable.
Teach source checking, review habits and clear rules for company data.
↗
Build confidence that lasts.
Provide guides and named owners. After rollout, check actual use, independent task completion and where people still need support.
Before we begin
Good questions. Clear answers.
Where should we start?+
Choose a recurring task with a clear owner and an observable result. We look at time spent, volume, exceptions and the systems involved, then agree whether automation is worthwhile. One department is enough to begin.
Can you work with our existing tools?+
That is the starting point. We check available APIs, connectors, permissions and data quality before choosing the approach. Where integration is limited, we explain the trade-offs before agreeing the build.
What happens to our company data?+
We agree which data the workflow needs, who may access it, and where it may be processed. Provider terms, hosting, retention and logging are reviewed for the chosen setup before live data is connected.
What will we own, and who maintains it?+
The proposal sets out ownership of the code and configuration, third-party licences, documentation and access. We agree whether your team operates the workflow, we support it, or responsibility is shared.
How are scope and cost decided?+
After reviewing the workflow, we define the first build, integrations, acceptance criteria and rollout. The proposal separates implementation from expected platform usage and ongoing support. Expansion is a separate decision.
Can we start with training or an AI rollout?+
Yes. We can help select and introduce AI tools, establish practical usage rules and train people on their own work. Custom automation can follow where it adds value.
Superstellar LLC · Zug, Switzerland
Built around your business.
We bring AI automation, systems integration and employee training together. Based in Switzerland, working with companies internationally.
Our role is to turn capable technology into useful work—and help your team keep it working.
